Our workforce optimization software offers two levels of technical support: Live and self- help. If you have an immediate question, you can reach us by phone or email. Our customer support representatives will troubleshoot and solve any problem or issue you might have and walk you through the system so that you can overcome any difficulty as soon as possible. Feel free to open a support ticket any time you encounter a difficulty .
We offer our customers an extensive knowledge base with detailed explanations on how to perform the various tasks in Qweek's scheduling and planning modules. We also offer instructional videos. Live instruction via video conference is available upon request.
Qweek is designed in such a way that you can use it straight out of the box without any special instructions or integrations. However we recognize the fact that some customers require a more personal touch to integrating the system into their business environment.
This is why, upon special request, we offer our professional team that will assist you in using Qweek in the optimal way for your business.
For an hourly based charge, we offer the following services:
All services can be provided either remotely or on location.
Feel free to contact us for more information.
At Qweek we are committed to educating our customers in the various possibilities of our Workforce planning and scheduling software in way that you can get the best out of it. Our mission is to provide our clients with the highest ROI, so that their workforce costs will be minimized due to optimal shift planning and scheduling.
For that end, we offer numerous instructional videos, a comprehensive knowledge base, 24h technical support, and personal instructional sessions (upon request).