Few businesses require such a large and varied workforce as that needed by the hospitality industry.
The quality of your employees both those who meet the guests and those behind the scenes are as important as the rooms offered or the meals served. Good service means a satisfied guest who is more likely to return and recommend your hotel to others.
More so than perhaps any other industry, the hospitality industry is seasonal. This means a constantly fluctuating workforce with many minimum wage employees on board. Keeping track of this sea of people and positions can be almost impossible. But, in order that rooms are cleaned, meals served and guests kept happy, workforce management is a vital necessity and a major contributor towards your establishment's efficiency, reputation and profits.
Running a hotel is no 9 to 5, 5 day a week operation but a 24/7, 365 days a year business that never sleeps. When problems arise, they have to be solved fast! However, the problems involved in managing such a complex operation: shifts, temporary and seasonal workers, employee shortages, unexpected eventualities and 1001 other variables made, in the past, the job of providing those answers instantly, difficult and stressful.
Qweek Hotel Workforce Management – comprehensive, accurate, efficient and immediate solutionsFor the first time ever, you can manage your workforce efficiently and easily, cut administration costs and provide automatic, real time and effective solutions to the constantly changing work environment.
Using a revolutionary online workforce management system Qweek integrates all your workforce variables to give you the ultimate in workforce management systems.
Monitor and manage labor costsIn the hotel industry especially, labor is your greatest investment but also by far your biggest expenditure. Qweek generates shift rosters and automatically tracks work hours. The innovative Qweek solution allows employees to swap shifts with colleagues whilst automatically looking for conflicts and informing managers of changes. The system alerts you to problems, actual or potential in real time and automatically suggests optimum solutions. Problems are solved before they become critical and noticeable to your guests. Service is maintained to the standards you require and your labor and management costs are reduced.
Plugging workforce gapsBecause a hotel's workforce is so volatile, you need a system that accurately tracks employees and alerts you to shortages and missing workers. You need a record of all potential employees for every position in your organization so that, when the need arises, you can fill the gaps and fast! Here too, Qweek comes to your assistance. The system automatically informs you of absent workers according to time limits set by you. Qweek will suggest a list of potential replacements that can then be contacted and drafted into service. Disruption is minimal and transparent – your guests are aware of nothing.
Improve service and increase profitabilityYour hotel is in the business of providing hospitality services to your guests of the standards that they expect. For them, there are no excuses. On the other hand, you have an obligation to keep costs to the minimum and increase your hotels profitability – a seemingly impossible situation.
Qweek gives you a workforce management tool that puts you in charge. Easily identify and solve problems, track staff and hours, arrange and change shifts – all automatically according to parameters set by you.
Qweek helps you improve your levels of service, reduce unnecessary labor costs and increase profitability – a win-win situation for all!
Effectively controlling a dynamic array of personnel is a key factor for providing quality Healthcare Services. At large, the typical shift in the Healthcare business consists of varied roles, ranging from expert Doctors through equipment technicians to sanitation workers. This kind of dynamic staff structure calls for the highest level of workforce management and organization.
Healthcare businesses are often characterized by the availability of expert Doctors for their clients’ changing needs. Staying on top of workforce demand and managing shift schedules is crucial for client and personnel satisfaction, but also may prove to be time consuming in a dynamic industry such as Healthcare. Managing all of these variables doesn't have to be a logistical challenge; it is possible to avoid a mountain of paper work and telephone calls while ensuring employee, client and management satisfaction.
21st century Healthcare workforce managementMaking sure the medical services your customers need are provided when they need them is a key challenge. The Qweek system is built to adapt the workforce schedule to the ever changing needs of healthcare clients and employees. Client demand for different healthcare professionals is integrated with staff availability to suggest the optimal shift arrangement for each employee.
Qweek’s customized algorithm perfectly suits healthcare employees with dynamic time constraints such as: part time workers, students or healthcare professionals working with other health providers. Qweek outputs a schedule to optimize their availability.
The variety of role definitions in the healthcare industry is subordinate to the different constrictions of labor laws and union regulations. Qweek helps create shift schedules based upon these regulations, thus decreasing the room for error while increasing employee satisfaction.
The different departments of a Healthcare center may have various shift lengths causing added difficulty to monitor the labor pool of each shift. By synchronizing staff presence on the base of personal schedules, the Qweek system quickly identifies potential and actual problems and automatically provides the optimum solution.
Employee satisfaction = client satisfaction = a successful businessBeing a service provider, the Healthcare business relies mostly on workforce availability and expertise for its overall reputation. Without a smart Healthcare workforce management system, aspiring for maximum availability may conflict with employee satisfaction thus decreasing service quality over time.
Qweek puts in place a system that allows Healthcare employees to have control over their shift schedule while providing numerous solutions for unexpected changes. The on-line system allows employees to make alterations to their schedule, swap shifts or take on overtime 24/7. For example, in the case of an unexpected urgent treatment, employees can automatically be notified by mail or sms and offered with a new schedule that fits their preferences.
Sales and service are the backbone of any business. The quality of your sales personnel and the service you provide build your reputation and ensure a loyal customer base.
Building and maintaining a sales and service team is no simple matter. It involves choosing the right people, training them and making sure they are performing at the right place at the right time to create optimal solutions for your customers, your company and your employees.
Managing a sales and service workforce can be especially complicated: providing customers with easy and convenient access means operating centers for many hours of the day – in other words, a shift system. Your workforce may include people working under time constraints – mothers, students and part time employees. Building a shift management system that meets the needs of your customers, the constraints of your business and keeps employees happy is no easy task!
This is Qweek's specialty and the core of our business. We provide your business with a custom built system that works on two levels:
A critical factor in any company's success is employee satisfaction. QWeek makes the employees feel they have control and are treated fairly whilst still providing complete solutions for your needs and minimizing costs. Employees can make changes to their schedules which are instantly registered and reported by the system.
Qweek's cutting edge technology, real-time decision support and worker communication features ensure that there are no gaps in sales and service support, save you time and expense and provide the quality of service and support that your customers deserve.
If you own or manage a department store or a chain of shops, then you know that one of the most vital elements in the retail industry’s business strategy is the workforce. Your sales and service personnel are what your customers see, even before they inspect the goods. Good sales and after sales service are what make for a satisfied customer and encourage return visits.
But you also know how many variables are involved in planning, maintaining, managing and monitoring your workforce – it can be a logistical nightmare!
Retail workforce management involves a delicate and complicated juggling act with labor costs (your highest outlay), tight budgets and narrow profit margins, the necessity for flexibility to meet the needs of your employees, complex and convoluted labor laws and trade union regulations and stiff competition. Your ability to efficiently navigate through this maze of constantly changing variables is what enables you to promote and maintain customer loyalty, to ensure that company policy is adhered to by employees, to promote employee satisfaction, loyalty and to maintain your profit margins.
In the past, managing this complex web was no easy task involving reams of data that needed to be collected, collated and analyzed. To make matters worse, the number of variables that were subject to unexpected change could make providing solutions to problems difficult and time consuming.
Put together, and you had a process that consumes time, resources and money and provided less than optimum solutions.
Qweek Retail Workforce Management – optimum solution, minimum outlayQweek is a revolutionary, internet based workforce management system that efficiently and seamlessly integrates all your workforce variables to provide you with the ultimate in workforce management systems. The Qweek solution is seamlessly adjusted to the retail industry providing you with real time updates, real time alerts and, more importantly, immediate real time solutions!
Monitor and manage labor costsLabor is your greatest asset but also your greatest expense. Using Qweek you can automate shift rosters and automatically track timekeeping. By providing you real time alerts as to potential problem areas, you reduce labor costs without adversely affecting service and at the same time, cut down on administration costs that eat into your profits.
Employee retention and recruitmentKeeping your employees happy is no less important than a satisfied customer as the latter is often the result of the former. Qweek's unique system gives employees control over their schedules and shifts. Using the online interface, they can swap with friends or colleagues without the need for the HR department's intervention. The system can even suggest shift changes that meet the needs of employees and management. Managers are informed automatically of any changes and your organization continues to run smoothly.
Additionally, you can compile a database of the most qualified individuals for specific positions within the company, thus enabling better workforce distribution.
A complete and fully integrated management solutionThe Qweek system integrates all of your organization’s needs, demands, standards, protocols and variables. This unified approach examines all the variables and constants involved before suggesting the optimum solution. As the manager, you have the option to set variables and levels of importance so that you can balance the needs of your employees with those of your company.
Qweek can help you achieve operations excellence by giving you a smart, centralized way to manage shift based workforce. Lower labor costs mean increased profit margins and much less hassle.
Companies in this sector provide guard and control services to governments, corporations, and other entities that need to protect their facilities, employees, data, and other assets. Human capital is the main resource in this industry, characterized by many qualifications and operating around the clock under various risks.
Reducing labor costsThe profitability of any individual security company depends mainly on operational efficiency. The ability to efficiently utilize the human resources is crucial to get control of the payroll costs and achieve significant profitability while maintaining the required quality of service.
Controlling the qualificationMany of the participants in the security industry are subject to regulation which requires them to have specific licensing, training, qualification, experience etc. Tracking the qualifications of your employees is critical when it comes to such a multi-disciplinary business and more important is taking those into consideration while preparing the work plan. Matching the requirements with the available workforce will reduce non-compliance risks while minimizing unnecessary assigning of overqualified and too expensive personnel.
Increasing satisfactionThe success of your business depends mainly on the service level provided by each one of your employees. Keeping the employees satisfied will help them to walk the extra mile , taking the customer experience from good to excellent. Qweek will make it happen by providing the maximum flexibility in determining the working schedule while taking into account as many preferences as possible.
When your business is all about a qualified workforce, you need the best tools available to utilize them efficiently while keeping everyone satisfied.
